October 7th, 2014 9:42 AM by Melanie Mitchell - Team Lead/Listing Specialist
Garbage Disposals are designed to shut off when they are jammed to the point of stalling the motor. This is to prevent motor burn out. They also are designed so you can dislodge whatever is inhibiting operation. Underneath the unit you will see a hex-head slot. All units should come with a wrench to match the slot, but if you have misplaced it, don't fret; an Allen key will work just as well.1. First, and most importantly, unplug the unit. Locate the slot in the center of the underside of the unit.2. Next, fit the wrench into the slot and work it back and forth so the blades move. Continue doing this until the unit is spinning without resistance.3. With the unit spinning freely, plug it back in and press the reset button. Now test the unit while running a lot of water.